Frequently Asked Questions
Everything you need to know about your Hope & Ivy order.
How long does shipping take?
Standard UK delivery typically takes 2-4 working days. For international orders, please allow 7-10 working days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unworn, in their original condition, and with all Hope & Ivy tags still attached.
How do I find the right size?
Each product page features a detailed size guide. Our designs generally run true to size, but we recommend checking the specific measurements for our signature wrap dresses and embroidery styles.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Do you offer international shipping?
We ship worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
How should I care for my embroidered garments?
Due to the delicate nature of our hand-designed embroidery and prints, we recommend a cool hand wash or professional dry clean to maintain the quality of the fabric.